NOC Engineer (IP)

PCCW Global is a leading telecommunications provider, offering the latest voice and data solutions to multi-national enterprises and communication service providers. Our truly global coverage combined with local, on the ground knowledge has helped us build best in class connections across the globe linking Asia-Pacific, Europe, the Americas, the Middle East and Africa.

About Console Connect by PCCW Global

Console Connect by PCCW Global is a platform for the Software Defined Interconnection® of applications and infrastructures. It allows users to self-provision private, high-performance connections among a global ecosystem of enterprises, networks, clouds, SaaS providers, IoT providers and applications providers.

Console Connect is the only digital platform that is underpinned by one of the world’s largest private networks and a Tier 1 global IP network that is ranked in the top 10 for IPv4 and IPv6 peering, delivering higher levels of network performance, speed, and security to meet the digital needs of today’s interconnected users and communities.

General Function

To perform incident management and operation request for those established services – MPLS, AToM, VPLS, GIA, SD-WAN, DIA, Colo Service, Managed Service and CNS 

Major Responsibilities

• To perform 7 x 24 round the clock front line duties and to attend customer service reports, perform fault isolation and diagnostic function.
• Investigate network trunks and customer circuit alarms generated from the Network Management and Surveillance Alarm Monitoring Systems for PCCW Global/Service partner IP network
• Support first-line maintenance and fault diagnostic on IP network equipment fault and coordinate with Tier 2 engineering team to arrange faulty equipment replacement
• Run Bit Error Rate and RFC2544 test for Customer network  fault finding and verify the connectivity performance
• Service Assurance/Restoration for PCCW Global customer circuit
• To identify and resolve customized IP network problem in coordinate with internal and external parties for smooth execution of jobs in order to ensure an integrated and uninterrupted service is maintained.
• Record down all remedy actions taken in the course of fault management, timelines of progress and reason of outage in the ticket system
• To carry out circuit acceptance test for both international and local leased circuits. Update associated inventory databases on installation, changes and recovery.
• Carry out Network Operation Center routine jobs as per predefined procedures and work instructions from the NOC Manager
• To ensure customer service reports and enquires are managed promptly and provide periodical response.
• To comply and act accordance with PCCW Global GSOC information security policy and PCCW Group policies on Personal Data Privacy (PCO-POL-01E & PCO-POL-01E -02E)..

Job Requirement/Qualification/Skill

• High Diploma/ Degree holder or above in Electronic/Information Technology Engineering with 3 years related experience OR
• Higher Certificate in Electronic/Electrical Engineering or City & Guild Full Technological Certificate with 2 years relevant experience in datacom OR
• 5 subjects pass in HKCEE including English or 5 subjects pass in HKDSE including English with 6 years working experience.
• Good knowledge in the operations of various datacom equipment as well as telecom services.
• Customer oriented, good initiative, self-motivated and able to work under pressure.
• Fluent Putonghua is an advantage.
• Cisco Certificate Network Associate(CCNA) is preferable