Manager, Customer Experience Assurance

Your Role

• Perform big data analysis to enhance Network Performance and Customer Satisfaction
• Design & invent tools and measures over advanced 5G/4G network to early detect customer problems and to improve customer experiences
• Support Network Benchmark projects and system AI development projects
• Execute real-time VIP and Corporate complaint analysis and handle IOS/Android based Apps in a challenging environment
• Advanced E2E customer experience and network performance analysis & resolution 
• Enable AI-based trend analysis over network Big Data to monitor and assure excellent performance over networks, customer groups, device models, handset applications, and other different dimensions.

To Succeed in the Role

• Degree holder in Electronic Engineering, Telecommunication or equivalent
• Minimum 10 years' experience in Telecom and Mobile Network industry
• Good programming skills – Python, Shell, SQL etc is an advantage
• Strong analytical mind, self-motivated and able to work under tight schedule
• Good command in Cantonese, English and Mandarin
• Candidate with less experience will be considered as Engineer

Work Location: Hong Kong

We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Discretionary Bonus. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to career-engineering@pccw.com, quoting your present and expected salary.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies (www.hkt/privacy-statement), a copy of which will be provided immediately upon request.