Home Network Engineer (家居網絡工程師)

職位概述：

我們正在尋找有經驗的家居網路工程師加入我們的團隊。 作為家居網絡工程師，你需要對寬頻線路和路由器配置、維護和銷售技術有深入的了解。 成功的候選人必須願意輪班和執行ECO 任務，待人有禮，以客戶為本，並且能夠在壓力下工作。

主要職責：

• 安裝和維修寬頻線路和路由器

• 解決寬頻線路和路由器問題

•向顧客銷售額外的產品及服務

• 採取輪班工作和ECO

• 能夠獨立工作及團隊工作

• 了解最新的寬頻技術

• 能夠在困難和有壓力的情況下與客戶和同事有效地合作

•積極進取，結果為先

資格：

• 畢業於電腦科學、電機工程或相關領域的技術機構，或具有同等工作經驗

• 3年以上寬頻線路開通及維護經驗

• 有銷售產品和服務的相關經驗

• 優秀的溝通與交際能力

• 有CCNA或同等認證者優先

• 具光纖技術相關經驗

• 有使用居家網路設備的經驗

Summary:

We are seeking a high calibre and experienced Home Network Engineer to join our team. The ideal candidate will have a strong understanding of broadband line and router provisioning, maintenance, and upselling techniques. The successful candidate must be willing to take shift duty and ECO, and must be polite, customer-oriented, and able to work under pressure.

Key Responsibilities:

• Install, maintain, and repair broadband lines and routers
• Troubleshoot and resolve broadband line and router issues
• Identify upsell opportunity and upsell additional products and services to customers
• Take shift duty and ECO
• Work independently and as part of a team
• Stay up-to-date on the latest broadband technologies
• Able to work effectively with customers and colleagues in difficult and stressful situations.
• Great teammate with strong desire to success and a result-oriented mindset.

Qualifications:

• Graduate from a technical institution in Computer Science, Electrical Engineering, or a related field, or equivalent work experience
• 3+ years of experience in broadband line provisioning and maintenance
• Proven experience in upselling products and services
• Excellent communication and interpersonal skills

• CCNA or equivalent certification is preferrable
• Experience with fibre optic technology
• Experience with home networking equipment