Data Analyst

Your role

As a team member of Customer Data Analytics Team under Consumer Group, you will be responsible for database development, business performance reporting, customer data analyses that enables PCCW/HKT Business Units to grow and retain their customer base, and to provide fact-based data driven insights on customer behavior and lifetime value.

Major job responsibilities include:

• Establish and maintain data platform for analytics, reporting and campaign management purposes
• Collaborate with stakeholders to source for new/ incremental data elements
• Assist in development and enhancement of data management practices, data processing and analytic workflows
• Conduct user acceptance test of in-house-developed applications
• Perform ad-hoc tasks related to data as assigned by supervisors

To succeed in this role

• University graduate in Computer Science, Information Technology, Data Science, Statistics or relevant discipline
• 1-2 years’ relevant experience, preferably in data analysis, database programming or database management
• Proficient in SAS, SQL, Python or other data mining tools
• Practical experience with data visualization tools (e.g. Qlik View/Sense, Power BI or Tableau)
• Good analytical and problem-solving skills; able to work under tight timeline
• Self-motivated, with the ability to accomplish multiple tasks with minimal supervision
• Good interpersonal and communication skills to effectively collaborate with stakeholders at all levels
• Good command in both spoken and written English