Customer Service Executive

Responsibilities:

• Handle customer enquiries professionally via phone and email.
• Perform first-tier troubleshooting and resolve customer issues effectively.
• Maintain a high standard of customer service and service delivery.
• Candidates with call centre, hotline support, or technical helpdesk experience will be an advantage.

Requirements:

• Degree holder, or applicants who have passed five subjects in HKCEE, HKAL, or HKDSE.
• Relevant experience in a call centre or hotline support environment is preferred.
• Good command of both English and Mandarin.
• Willing to work shifts from 7:00 a.m. to 11:00 p.m.
• Working location: Mei Foo.