Customer Service Executive

Your role:

• Provide technical support via phone and email to address query/incident reported from users

• Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues

• Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required

• Monitor and maintain service quality in accordance to Service Level Agreement

• 5-day work per week

To succeed in this role:

• DSE Graduate or above 

• 42.5 hours' per week (can be regular shift at 9am - 6:30pm)

• Ability to multi-task in a fast-paced environment

• Good command of spoken and written Cantonese, English and Mandarin 

• Excel skills required, e.g vlookup, pivot table

• Candidate with more experience will be considered for the position of Senior Customer Service Executive.

Fresh Graduate will also be considered.

We offer :

• 14 days' paid annual leave

• Birthday leave

• Comprehensive medical coverage

• Non-Contributory Provident Fund

• Attractive incentive bonus and shift allowance (if applicable)

• Structured training programme

• Clear career path