Customer Officer - Live Chat / Email (Shatin)

Your role

• To handle customers’ inquiries via phonecalls and multi digital channels, e.g live-chat, email, social media to ensure customers' satisfaction
• To identify opportunities to sell or retain customers during interactions
• To follow pre-set procedures and workflows to complete tasks in a timely manner
• To adhere to requirements, policies, guidelines, and procedures set by the company and other appropriate partners
• To proactively learn and stay updated with the latest knowledge related to the job responsibilities
• To perform ad hoc duties as assigned
• Shift duty within 14:00-00:00
   

 To succeed in this role

• HKCEE / DSE graduate or above
• Good command in both written and spoken English and Chinese (Cantonese and Mandarin) 
• Clear voice with a friendly and helpful tone
• Customer-focused, proactive, and eager to help and sell products/services
• Knowledge on mobile products and services is an advantage
• Knowledge of common PC software applications

Contacts for Enquiries

• WhatsApp: 6392 5242
• Hotline: 3922 6540/ 3922 6510

We offer attractive & competitive salaries and benefits, an exciting work environment, and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by sending an Email to career-cso@ pccw.com.

For more information on other job opportunities at PCCW, please visit our website: www.pccw.com.

HKT is an equal-opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.