Customer Officer

Your role 

• To provide professional concierge & customer services to clients via phone calls/ email
• To handle customer enquiries or complaints globally, offer one-stop resolution and fulfill customer requests
• To grasp any opportunities to sell or retain customers via Hotline/ Email/ Social Media
• To manage communication with customers in a friendly, professional & courteous manner
• To resolve customer complaints, establish relationships with customers, learning their preferences
• To perform ad-hoc tasks as assigned
• Shift duty within 21:00 - 06:00

 To succeed in this role

• HKCEE / DSE graduate or above
• Candidates with IIQE Paper 1 & 2 qualifications will be an added advantage
• Good command in both written and spoken English and Chinese (Cantonese and Mandarin) 
• Knowledge on mobile products and services is an advantage
• Customer-oriented, Good communication skills & problem-solving skills
• Proficient in MS Excel, Word, PowerPoint and Chinese word processing