Customer Officer

Your role

• Handle customers’ inquiries via phonecalls and multi digital channels, e.g live-chat, email, social media to ensure customers' satisfaction
• Identify opportunities to sell or retain customers during interactions
• Follow pre-set procedures and workflows to complete tasks in a timely manner
• Adhere to requirements, policies, guidelines, and procedures set by the company and other appropriate partners
• Proactively learn and stay updated with the latest knowledge related to the job responsibilities
• Perform ad hoc duties as assigned
• Shift duty within 15:00-00:00
   

 To succeed in this role

• HKCEE / DSE graduate or above
• Good command in both written and spoken English and Chinese (Cantonese and Mandarin) 
• Typing speed of at least 30 words per minute in both Chinese and English
• Clear voice with a friendly and helpful tone
• Customer-focused, proactive, and eager to help and sell products/services
• Knowledge on mobile products and services is an advantage
• Knowledge of common PC software applications