Customer Officer (Japanese Speaking)

Your role

• To provide professional customer services to clients via phone calls / email / live-chat 
• To handle customer inquiries and fulfill customer requests in areas including dining reservations, travel planning, shopping services, entertainment, sports, recreation & special events 
• To manage communication with customers in a friendly, professional & courteous manner 
• To perform ad-hoc tasks as assigned 

To succeed in this role

• HKCEE / DSE graduated or above 
• N2 level or above in Japanese in both written and spoken  
• Effective communication in written & verbal English & Chinese (Cantonese and Mandarin) 
• Customer-oriented, good telephone manner & problem solving skill 
• Proficient in MS Excel, Word, PowerPoint and Chinese word processing 

Contacts for Enquiries

• WhatsApp: 6392 5242

HKT is an equal-opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.