Customer Officer, Night Shift

Your role 

• To provide professional concierge and customer services to clients via phone calls/ email

• To handle customer enquiries or complaints globally, offer one-stop resolution and fulfill customer requests

• To grasp any opportunities to sell or retain customers via Hotline/ Email/ Social Media

• To manage communication with customers in a friendly, professional & courteous manner

• To resolve customer complaints, establish relationships with customers, learning their preferences

• To perform ad-hoc tasks as assigned

• Shift duty within 15:00 - 00:00 (with shift allowance, subject to terms and conditions)
   

 To succeed in this role

• HKCEE / DSE graduate or above

• Good command in both written and spoken English and Chinese (Cantonese and Mandarin) 

• Candidates with IIQE Paper 1 & 2 qualifications will be an added advantage

• Knowledge on mobile products and services is an advantage

• Customer-oriented, Good communication skills & problem-solving skills

• Proficient in MS Excel, Word, PowerPoint and Chinese word processing
   

Contact for Enquiries

• WhatsApp: 6392 5242

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please click "Apply Now" or send us your resume along with your present and expected salary to the Human Resources Department by email at career-cso@pccw.com.

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.