Officer - Guest Service Centre (Fresh Graduates welcome)

Responsibilities / 主要職務

• To provide support to the Contact Centre in achieving the service standards pledged to customers
• 在客戶服務中心工作以提供全面優質的熱線服務
• To provide quality customer services via various communication channels, e.g. telephone, emails, live chat
• 透過電話、電郵及或即時通訊(Live Chat)提供優質客戶服務
• Offer immediate assistances towards complaints
• 及時處理投訴電話及個案

Working Hours & Location / 工作時間及地點

• Monday to Sunday 9:00am – 9:00pm (5-day work week, 8.5 working hours per day)
• 星期一至日輪班 上午9時至下午9時 (5天工作，每天8.5小時)
• Sheung Wan (Nearby MTR station)
• 上環 (地鐵站步行5分鐘)

Requirements / 學歷及其他要求

• HKCEE/HKDSE or above
• HKCEE/HKDSE或以上學歷
• Fresh Graduates are also welcome; candidates with 1-year or above CS experience is preferred
• 歡迎應屆畢業生申請，具備一年以上客戶服務相關經驗優先
• Good command of spoken and written Cantonese, English and Mandarin
• 流利粵語, 良好英語及普通話

📌 Interested parties please WhatsApp 90201638 (https://wa.me/85290201638) for enquiries or click "Apply Now" button

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.

香港電訊為平等機會僱主，歡迎所有合資格人士申請職位。申請人所提供的資料絕對保密，並只作與招聘有關的用途。在使用求職者所提供的個人資料時，僱主會嚴格遵守其個人資料政策的規定，並在收到有關要求時，會隨即提供一份有關政策的複本。