Concierge Officer (Customer Service & Travel)

Your role

• Answering incoming calls and WhatsApp inquiries from customers in a call centre environment and assisting with various requests such as golf bookings, dining reservations, travel recommendations, and mobile services

• Ensuring a pleasant customer experience by providing accurate and timely information

• Logging all customer inquiries in the system clearly and concisely and following up on any outstanding issues or inquiries within the agreed-upon timeframes

• Escalating complex or unresolved issues to team lead or management promptly

• Supporting the team in submitting awards to enhance brand image

• Assist in ad-hoc duties assignments such as presentations when needed

 To succeed in this role

• Energetic, cheerful, and outgoing personality

• Can do attitude, proactive and attention to detail with good interpersonal and communications skills

• Flexible, and adaptable to changing work schedules and requirements

• Demonstrated confidence to present ideas to individual or groups effectively

• Fluency in Cantonese, English and Mandarin

• Immediate availability is highly preferred

• Office Location: Shatin (near City One / Shek Mun Station)