Assistant Manager, Information System

Your New Role

This role mainly provides server and system administration and manage tier 2 and 3 support calls

• Directly report to IT Manager in overseeing the frontline and infrastructure support and solutions
• Design and implement new hardware and software to meet company objectives
• Monitor and maintain company’s networks and servers
• Implement security protocols and procedures
• Manage hardware and software inventory and maintain up-to-date record
• Coordinate with vendors and different IT teams within the corporate for all IT related works
• Source and evaluate new technologies and platforms to determine applicability to resolve business challenges
• Mentor and guide IT department staffs on operation and configuration of systems
• Prepare reports, business correspondences, procedures and manuals as required
• Keep up to date advancements and best practices in IT administration
• Handle Capex and Opex expenditures
• Timely respond and handle urgent business requests/system support during normal and non-office hours

To Succeed in this Role

• Degree in Information System or related discipline
• Minimum 5 years hand-on experience on end user support and Windows system administration in a medium-sized to large company
• Solid experience in Active Directory, Windows file permission,  MSSQL, VMware vSphere, vCenter, Commvault Backup, Aruba Wifi system, SAN and NAS
• Strong knowledge on M365, MS Office, Mcafee Endpoint Security, Crowdstrike and Cisco Secure Endpoint
• Sound knowledge on system monitoring such as SNMP, Solarwind
• Familiar with Windows and Linux shell scripting
• Experience on Dell and HPE server hardware support
• Hand-on experience in routing, switching and switch configuration
• Experience on multimedia and video conferencing system will be an advantage
• MCITP/MCSE/CCNA holder is a MUST
• Excellent communication skills and customer focused
• Good research skills and ability to interpret analytical data to access and improve information system
• The ability to manage multiple projects under minimal supervision with excellent attention to detail
• Self-motivated, pro-active and quick learning
• Excellent interpersonal skills and the ability to work in a team environment
• Good command of both written and spoken English and Chinese