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Assistant Engineer/ Technical Officer, Customer Experience & Site Quality Assurance

Your Role    

  • Perform big data analysis to enhance Network Performance and Customer Satisfaction
  • Develop tools and indicators for 5G/4G network and user issue early detection and experience improvement
  • Support Network Benchmark projects and system AI development projects
  • Provide fast response and resolutions to VIP and Corporate complaints with IOS/Android based Apps in a challenging environment
  • Support advanced end-to-end troubleshooting
  • Perform periodic performance monitoring over the network, device models, handset applications, and customer group.


To Succeed in the Role

  • Diploma holder in Electronic Engineering, Telecommunication or related disciplines with 1 year’ of relevant working experience will be an advantage
  • Good programming skills – Python, Shell, SQL etc will be an advantage
  • Strong analytical mind and self-motivated
  • Able to work under tight schedule and challenging environment
  • Good command of written and spoken English, Cantonese and Putonghua
  • Fresh graduates are also welcome


Work Location: Hong Kong


We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Discretionary Bonus. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to, quoting your present and expected salary.


HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies (, a copy of which will be provided immediately upon request.

Ref ID:  47073

Hong Kong, HK, HK

Business Unit:  Engineering
Full Time/ Part Time:  Full Time
Job Function:  Quality Assurance & Training
Featured Job Category::  Technical/ IT/ ICT/ Engineering

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