Assistant Engineer, Fixed Network Services Management

Your Role

• Manage Key Service Indicator (KSI) for broadband, data and voice service for continuous improvement
• Manage and drive down the complaint cases related to service and network
• Manage broadband, data and voice faults data mining
• Lead and drive the broadband,data and voice service improvement projects
• Lead and drive the process improvement projects through digital transformation (e.g. Robotic Process Automation (RPA), AI tools)
• Prepare the management reports with trend / analysis to support the management presentation

To Succeed in the Role

• Higher Diploma holder or Degree in Electronics / Electrical /  Information Technology Engineering or related disciplines with at least 3 years’ working experience
• Knowledge in Telecommunication Services, Service Provisioning system and operation system of the Company.
• Strong and sound experiences in MS Excel and Powerpoint, pivot tables, and graphing data.
• Good interpersonal, communication and basic supervisory skill. 
• Self-motivated, flexible and able to work independently.
• Need to work out-of-office hours and may carry out call-out duty occasionally.
• Candidate with less experience or lower qualifications will be considered as Senior Technical Officer

Work Location: Hong Kong

We offer competitive salary package with attractive benefits, including no less than 14 days Annual Leave, Medical Insurance and Discretionary Bonus. If you have the desire for an exciting and rewarding career, please click APPLY NOW or apply by sending your resume immediately to career-engineering@pccw.com, quoting your present and expected salary.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies (www.hkt/privacy-statement), a copy of which will be provided immediately upon request.