Account Service Manager

We are seeking a dedicated and skilled Account Service Manager to join our team. As a member of our Corporate Account Services Team, you are responsible for providing comprehensive aftersales services to our corporate customers. 

Your role:

• To handle dedicated accounts' enquiries promptly, accuratelt and professionally
• Communicating courteously with customers by telephone/email & i-Chat
• Handling customer complaints or any major incidents (i.e. network or billing...etc.)
• Keeping accurate records of discussions or correspondence with customers
• Analysing statistics or other data to determine the level of customer service your organisation is providing
• Retain and enhacne customer relationship
• Investigating and solving customers' problems, which may be complex or long-standing problems

To succeed in this role: 

• University degree with minimum of 2 years experience in customer service preferable
• Communication skills and advise customers clearly and to liaise effectively with internal & external partiess
•  Listening skills, to understand exactly what customers require
• Problem-solving skills
• Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
• An ability to work well under pressure
• A commitment to improve your own customer service skills on an ongoing basis. (i.e. KPI)
• Good command of both written and spoken English, Mandarin and Chinese.
• Personal presentation
• Creative thinking, to be able to come up with new ideas to improve customer service standards

What we offer:

• 14 days AL
• 17 days Public Holidays
• Birthday Leave
• Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
• MPF / ORSO contribution
• Discretionary Bonus Scholarship for further studies
• Life insurance and medical benefits
• Family health benefits
• Dental benefits
• Staff discount
• Free access to the company's amenities