Senior Product Manager

HKT Financial Services, the FinTech division of HKT Group, oversees a diverse range of service offerings, including mobile payments, merchant services, O2O solutions, digital lending, and more. As a vital component of HKT’s digital ecosystem, we strive to connect consumers and merchants while promoting financial inclusion, innovation, and enhanced customer experience.

In this role, you will be responsible for the end-to-end execution of product strategic initiatives and new features. You will oversee mobile payment-related projects, ensuring they meet business requirements, quality standards, timelines, and dependencies as defined by subject matter experts and relevant business stakeholders.

Your Role:

• Launch new product and app functionality initiatives designed to provide optimal features and usability in mobile payment services.

• Conduct thorough market analysis to identify trends, customer needs, and competitive landscape to inform product development.

• Proven ability to provide innovative solutions that align with business objectives, leveraging digital technologies and creative approaches to deliver the best features in mobile payment services.

• Advocate for the end-user from wireframes by ensuring that product features and function workflow are user-friendly, intuitive, and meet customer expectations

• Collaborate with IT Team, external vendor, design, marketing, and control parties to define product requirements, function specification and ensure successful execution of product initiatives.

• Work closely with the IT team to ensure the features are feasible, effective, and meet business objectives.

• To ensure effective vendor management, the requirements include establishing clear communication channels, defining performance metrics, conducting regular evaluations, and maintaining compliance with contractual obligations.

• Draft and evaluate product specifications and UAT documentation.

• Manage the product development lifecycle with multiple stakeholders from initiative to post-implementation.

• Define and track key performance indicators to measure product success and inform future enhancements.

• Communicate product updates and progress to stakeholders, including executive leadership, and gather feedback to refine product direction.

 To succeed in this role

• Bachelor’s degree in Information Technology, Finance, Computer Science, or a related field.

• 6 + years of product and digital management and development experience, with a focus on FinTech services or IT/technology firm.

• Extensive experience in digital, e-business, card schemes, mobile wallets, and payment-related projects, with a background in project management.

• Solid understanding of digital product development processes, including agile methodologies, user experience design, and proficiency in relevant technologies to effectively contribute to the creation and enhancement of digital solutions.

• Proven track record of successfully launching and managing financial products throughout the product lifecycle.

• Strong understanding of financial regulations, compliance, and industry trends.

• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.

• Highly self-motivated and capable of working independently, with excellent time management skills to manage multiple initiatives and projects.

• Possesses strong communication, problem-solving, project management, business analysis, architecture design, and process integration abilities.

• Experience with Agile methodologies and product tools (e.g., JIRA, Google Analytics)

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies (www.hkt/privacy-statement), a copy of which will be provided immediately upon request.

All personal data provided by candidates will be used for recruitment purposes only by HKT Services Limited in accordance with HKT's Privacy Statement, which is available on our website. Unless otherwise instructed in writing, candidates may be considered for other suitable positions within the Group (being, HKT Limited, PCCW Limited and their respective subsidiaries, affiliates and associated companies). Personal data of unsuccessful candidates will normally be destroyed 24 months after rejection of the candidate's application. If you have any questions regarding your personal data held by HKT Services Limited HKT’s Privacy Statement, please feel free to contact our Privacy Compliance Officer by writing to privacy@pccw.com or GPO Box 9896, Hong Kong.