Operation Manager

How to build a growth model with an integrated digital ecosystem consists of business verticals ranging from e-Commerce, insurance, digital health, travel to FinTech services including digital wallets, BNPL and digital lending? Looking to be a game-changer? Keep reading!

HKT’s Digital Ventures bring to life innovations that take fintech, loyalty rewards and e-commerce to the next level. Leveraged by high profiling loyalty program and big data of high future visibility, we run a very successful and promising digital ecosystem in Hong Kong.

About DrGo

The DrGo app connects you with Hong Kong registered doctors, so you can benefit from a telemedicine video consultation. Our on-demand mobile platform enables you to book an appointment and consult a doctor of your choice via a video call. Any medicine and any medical certificate and/or referral letter which the doctor may prescribe or issue to you after the consultation will be delivered directly to your door.

Your role

• Oversee daily operations of DrGo service. 
• Reduce costs, and maximize operation efficiency to improve service quality, productivity, patient satisfaction level and regulatory compliance 
• Build the target operational vision strategy, roadmap, Participate in the formulation of policy and standard.
• As second tier to support DrGo’s customer service team on operation and technical issue
• Work with medical partner to optimize the operation flow with DrGo 
• Work with delivery partner to optimize the operation flow with DrGo
• Work with Product development team to improve operation efficiency 
• Provide training and prepare corresponding materials/document to new onboard medical partner
• Assist in evaluation and testing of newly developed features of DrGo service so as to familiar new function in operation, e.g. AI bot
• Perform any other duties as assigned by supervisor
• Working in shift maybe required.  

To succeed in this role

• Degree holder in Operations, Product management, Process improvement or related experience
• Minimum 5-8 years relevant experiences in managing operation including mobile APP, CMS and technical support
• Experience in healthcare services and delivery operation would be an advantage
• Familiar with Hong Kong regulations, private healthcare facilities ordinance and associated medical association guidelines would be an advantage
• Analytical mind, customer oriented and a methodical and practical approach to solving problems
• Self-directed, resourceful, and comfortable with operating in ambiguity
• Aptitude in decision-making and problem-solving
• Excellent communicator and relationship builder
• PMP and project management certification can be ad added advantage

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.