Manager

Your Role

• Lead process re-engineering to streamline and automate operations.

• Design insightful reports and dashboards for management review.

• Apply AI and RPA to automate repetitive tasks, espeically commission administration.

• Develop end-user computing (EUC) solutions to support commission and incentive programs.

• Oversee performance and reward systems with continuous improvement and SLA compliance.

• Manage system enhancement projects from planning to execution.

• Strengthen internal controls for accuracy, transparency, and audit readiness.

• Build team capabilities in data analytics and automation.

• Partner with cross-functional teams on performance tracking for new products and campaigns.

To Succeed in this Role

• Bachelor’s degree in Information Technology, Computer Science, or related disciplines.

• At least 7 years of relevant experience, preferably in the telecommunications industry, including 3+ years in a leadership role within a scalable organization.

• Understanding of Robotic Process Automation (RPA), AI tools, or Power Apps is an advantage.

• Proven track record in process improvement and development of Standard Operating Procedures (SOPs).

• Excellent communication and interpersonal skills in Cantonese, English, and Putonghua.