eMPF Centre Executive
Working Location: Tsim Sha Tsui / Tsuen Wan / Wan Chai (fixed location), 5.5 days work
To succeed in this role:
- Form 5 or above with customer service or service counter experience
- At least 1 year of client service experience
- Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites)
- Good communication and presentation skills and frontline experience
- Patient and enjoy team play
- Familiar with checking customer profile with back-office system
- Fluent in English or Mandarin is a plus
Responsibilities
- Provide counter service to walk-in and pre-booked customers
- Solve general enquiries and customer data specific enquiries effectively
- Ensure customer data is being protected during the enquiry process and no excessive information will be offered
- Straightly follow the internal service guidelines and to prevent any breach of service conduct and potential risk of inappropriate advices
- Channel potential risky and complaint cases to Supervisor or upper level tactfully and immediately
- Educate client to adopt eMPF digital tools
- Perform services according to company rules and relevant regulatory requirements
We Offer:
- 14 days AL
- Birthday Leave
- 17 days Public Holidays
- Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
- MPF / ORSO contribution
- Discretionary Bonus
- Scholarship for further studies
- Life insurance and medical benefits
- Family health benefits
- Dental benefits
- Staff discount
- Free access to the company's amenities
Ref ID:
55200
Location:
HK, HK, HK
Business Unit:
Commercial Group
Full Time/ Part Time:
Full Time
Job Function:
Customer Service
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