Apply now »

eMPF Centre Executive

Working Location: Tsim Sha Tsui / Tsuen Wan / Wan Chai (fixed location), 5.5 days work

 

To succeed in this role:

  • Form 5 or above with customer service or service counter experience
  • At least 1 year of client service experience
  • Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites) 
  • Good communication and presentation skills and frontline experience
  • Patient and enjoy team play
  • Familiar with checking customer profile with back-office system
  • Fluent in English or Mandarin is a plus

 

Responsibilities

  • Provide counter service to walk-in and pre-booked customers
  • Solve general enquiries and customer data specific enquiries effectively 
  • Ensure customer data is being protected during the enquiry process and no excessive information will be offered
  • Straightly follow the internal service guidelines and to prevent any breach of service conduct and potential risk of inappropriate advices
  • Channel potential risky and complaint cases to Supervisor or upper level tactfully and immediately    
  • Educate client to adopt eMPF digital tools
  • Perform services according to company rules and relevant regulatory requirements

 

We Offer:

  • 14 days AL
  • Birthday Leave
  • 17 days Public Holidays
  • Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
  • MPF / ORSO contribution
  • Discretionary Bonus
  • Scholarship for further studies  
  • Life insurance and medical benefits
  • Family health benefits
  • Dental benefits
  • Staff discount
  • Free access to the company's amenities
Ref ID:  55200
Location: 

HK, HK, HK

Business Unit:  Commercial Group
Full Time/ Part Time:  Full Time
Job Function:  Customer Service
Featured Job Category:: 

Apply now »