eMPF Centre Executive

Working hours: Mon-Fri 9am - 6pm & Sat 9am - 1pm (5.5 days / week)
 

Location (fixed): Tsim Sha Tsui / Tsuen Wan / Wan Chai
 

To succeed in this role:

• Form 5 or above with customer service or service counter experience

• At least 1 year of client service experience

• Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites) 

• Good communication and presentation skills and frontline experience

• Patient and enjoy team play

• Familiar with checking customer profile with back-office system

• Fluent in English or Mandarin is a plus

Responsibilities:

• Provide counter service to walk-in and pre-booked customers at service centre

• Solve MPF related enquiries and complaints effectively

• Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public.

• Perform services according to company rules and relevant regulatory requirements
   

We offer:

• 14 days AL

• Birthday Leave

• 17 days Public Holidays

• Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave

• MPF / ORSO contribution

• Discretionary Bonus

• Scholarship for further studies  

• Life insurance and medical benefits

• Family health benefits

• Dental benefits

• Staff discount

• Free access to the company's amenities