Senior eMPF Centre Executive

Responsibilities: 

• Provide F2F counter service to walk-in and pre-booked customers
• Solve general enquiries and customer data specific enquiries effectively 
• Ensure customer data is being protected during the enquiry process and no excessive information will be offered
• Straightly follow the internal service guidelines and to prevent any breach of service conduct and potential risk of inappropriate advices
• Channel potential risky and complaint cases onsite to Supervisor or upper level tactfully and immediately, including log data handling
• Educate client to adopt eMPF digital tools, including self-service registration kiosk machine 
• Perform services according to company rules and relevant regulatory requirements, e.g.: MPF scheme ordinance
• Greeting vistors and guest flow control
• Knowledge of MPF and ORSO would be an advantage

Requirements:
• F.5/ DSE Certificate or above with customer service or service counter experience
• At least 1-year experience of CS experience, from Retail, FNB, Financial, Hospitality industry, etc
• Comfortable with using digital tools and system to support daily operations
• Strong communication skills with the ability to interact effectively with customers and team members
• No relevant experience required; career changers and fresh gradurates are welcome