Senior eMPF Centre Executive

Responsibilities

• Provide counter services to walk-in and pre-booked customers at the service centre
• Handle and resolve MPF / eMPF enquiries and complaints effectively
• Assist customers in registering and managing their eMPF accounts using tablets or self-service kiosks
• Deliver customer services in accordance with company policies and regulatory requirements
• Manage customer flow and ensure smooth daily operations of the service centre

Requirements

• Form 5 or above with frontline customer service or counter service experience preferred
• Minimum 1 year of customer service or frontline experience
• Good communication skills with patience, attention to detail and strong team spirit
• Familiar with mobile applications, websites and online application processes
• Able to use computer systems to check and verify information
• Fluency in English or Mandarin is an advantage
• Fresh Graduate will also be considered