Apply now »

Sales & Process Planning Executive

Senior Process Planning Executive

Responsibilities:

  • Develop and perform efficiency review for the Standard Operating Procedures (SOP) and workflows for client projects
  • Perform monthly compliance check for client projects on predefined scope of work e.g. operations and management workflows and industrial requirements
  • Compile compliance reports and work closely with operations managers to close areas of improvement
  • Support client projects for project improvement initiatives as assigned
  • Deliver consultancy projects for potential clients as assigned
  • Support other ad hoc tasks as assigned by supervisor(s)

 

 Requirements:

  • Higher Diploma or above in Business Administration or related disciplines
  • Minimum 4 year experiences in contact centre business with good knowledge in operation process and quality assurance
  • Knowledge of ISO 9001 and ISO 27001 Standards is an advantage
  • Mature, independent, self-motivated with strong interpersonal and written communication skill
  • Attentive to details and willing to learn and able to handle multiple tasks within a tight deadline
  • Proficient in written and spoken English and Cantonese, spoken Putonghua is an advantage
  • Good computer literate with proficiency in MS Office and Visio

 

 

Ref ID:  53680
Location: 

HK, HK, HK

Business Unit:  Commercial Group
Full Time/ Part Time:  Full Time
Job Function:  Quality Assurance & Training
Featured Job Category:: 

Apply now »