Sales & Process Planning Executive
Senior Process Planning Executive
Responsibilities:
- Develop and perform efficiency review for the Standard Operating Procedures (SOP) and workflows for client projects
- Perform monthly compliance check for client projects on predefined scope of work e.g. operations and management workflows and industrial requirements
- Compile compliance reports and work closely with operations managers to close areas of improvement
- Support client projects for project improvement initiatives as assigned
- Deliver consultancy projects for potential clients as assigned
- Support other ad hoc tasks as assigned by supervisor(s)
Requirements:
- Higher Diploma or above in Business Administration or related disciplines
- Minimum 4 year experiences in contact centre business with good knowledge in operation process and quality assurance
- Knowledge of ISO 9001 and ISO 27001 Standards is an advantage
- Mature, independent, self-motivated with strong interpersonal and written communication skill
- Attentive to details and willing to learn and able to handle multiple tasks within a tight deadline
- Proficient in written and spoken English and Cantonese, spoken Putonghua is an advantage
- Good computer literate with proficiency in MS Office and Visio
Ref ID:
53680
Location:
HK, HK, HK
Business Unit:
Commercial Group
Full Time/ Part Time:
Full Time
Job Function:
Quality Assurance & Training
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