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Account Service Manager

Your role:

  • Handle and follow up customer enquiries and complaints in a professional and timely manner to achieve service excellence
  • Establish and sustain a positive rapport with customers through consistent in-person meetings.
  • Develop and maintain up-to-date account service plan including Customer Account Profile, Account Service Strategy and Service Improvement Plan for improving the overall service quality and customer’s operational efficiency
  • Formulate, in conjunction with the customer, the key service quality indicators in formal SLA
  • Monitor service performance, proactively manage service quality and formulate service recovery plans, involving other operational functions as appropriate
  • Establish effective working relationship with internal teams on service delivery management for customers

 

To succeed in this role:

  • Higher diploma or above with 2-3 years’ relevant work experience
  • Solid experience in B2B customer service and operation management is preferable
  • Good interpersonal, communication and planning skills
  • Energetic and well-organized with strong analytical mindset
  • Good PC skills, familiar with MS Office is an advantage
  • Good command of both spoken and written English & Chinese

 

What we offer:

  • 14 days AL
  • 17 days Public Holidays
  • Birthday Leave
  • Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
  • MPF / ORSO contribution
  • Discretionary Bonus
  • Scholarship for further studies
  • Life insurance and medical benefits
  • Family health benefits
  • Dental benefits
  • Staff discount
  • Free access to the company's amenities
Ref ID:  53387
Location: 

HK, HK, HK

Business Unit:  Commercial Group
Full Time/ Part Time:  Full Time
Job Function:  Customer Service
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