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(Senior) Account Service Officer

Location: Wan Chai / Lai Chi Kok

 

Your role:

  • Handle customer service hotlines and provide ease of contact service to customers
  • Support customer accounts with effective order management and service coordination
  • Act as the interface for customers and internal working partners in handling commercial products & services enquiries and applications
  • Handle service requests raised by customers and relate the issues to relevant internal parties
  • Perform any ad hoc assignments as requested

 

To succeed in this role:

  • Diploma or above in Business Administration, Information Technology, Computer Science or related disciplines; or
  • DSE/ Form 5 graduates with minimum 2 years' account service working experience
  • Good communication skills, customer-oriented, innovative and self-confident
  • Good PC skills, familiar with MS Office is an advantage
  • Good command of both spoken and written English & Chinese
  • Fresh Graduates with good communication will also be considered

 

What we offer:

  • 14 days AL
  • 17 days Public Holidays
  • Birthday leave
  • Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
  • MPF / ORSO contribution
  • Discretionary Bonus
  • Scholarship for further studies  
  • Life insurance and medical benefits
  • Family health benefits
  • Dental benefits
  • Staff discount
  • Free access to the company's amenities
Ref ID:  52298
Location: 

HK, HK, HK

Business Unit:  Commercial Group
Full Time/ Part Time:  Full Time
Job Function:  Customer Service
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