(Senior) Account Service Officer

Location: Wan Chai / Lai Chi Kok

Your role:

• Handle customer service hotlines and provide ease of contact service to customers
• Support customer accounts with effective order management and service coordination
• Act as the interface for customers and internal working partners in handling commercial products & services enquiries and applications
• Handle service requests raised by customers and relate the issues to relevant internal parties
• Perform any ad hoc assignments as requested

To succeed in this role:

• Diploma or above in Business Administration, Information Technology, Computer Science or related disciplines; or
• DSE/ Form 5 graduates with minimum 2 years' account service working experience
• Good communication skills, customer-oriented, innovative and self-confident
• Good PC skills, familiar with MS Office is an advantage
• Good command of both spoken and written English & Chinese
• Fresh Graduates with good communication will also be considered

What we offer:

• 14 days AL
• 17 days Public Holidays
• Birthday leave
• Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave
• MPF / ORSO contribution
• Discretionary Bonus
• Scholarship for further studies  
• Life insurance and medical benefits
• Family health benefits
• Dental benefits
• Staff discount
• Free access to the company's amenities