Senior Business Analyst

Job Responsibilities

• Serve as a key member in driving business process transformation and operational excellence (OE) initiatives.
  
  
• Leverage digital tools and technologies, including SQL, RPA, Python, and Power Apps, for automation repetitive tasks and manual commission calculation workflows, data consolidation & performance analysis processes.
  
  
• Adopt AI-driven solutions to improve team productivity and operational efficiency in daily activities.

• Develop ETL process to implement BPM data models supporting advanced analytics with data driven decision making capabilities.

• Design, develop, and enhance management reports and dashboards using data visualization tools to support decision-making and business performance reviews.
  
  
• Collaborate closely with IT teams and business users to deliver monthly commission processing efficiently, ensuring compliance with agreed service level agreements (SLAs) and quality standards.
  
  

Required Skills

Hands-on experience in delivering business transformation projects and process improvement initiatives.

Strong technical expertise in SQL, Robotic Process Automation (RPA), Python programming, and Microsoft Power Apps for business process automation and system enhancement.

Relevant working experience in the telecommunications industry is an advantage.

A team player and able to communicate with people at all levels