客户服务高级代表

Account Service Officer

Your role:

• Manage incoming customer service hotline call and email inquiries and complaints, provide ease of contact service to customers
• Support customer accounts with effective order management and service coordination
• Act as the interface for customers and internal working partners in handling commercial products & services enquiries and applications
• Handle service requests raised by customers and relate the issues to relevant internal parties
• Perform any ad hoc assignments as requested

To succeed in this role:

• Diploma or above in Business Administration, Information Technology, Computer Science or related disciplines; or
• DSE/ Form 5 graduates with minimum 2 years' account service working experience
• Good communication skills, customer-oriented, innovative and self-confident
• Good PC skills, familiar with MS Office is an advantage

• Eager to learn integrated AI technologies, including AI automation and MS CoPilot

• Good command of both spoken and written English & Chinese
• Fresh Graduates with good communication will also be considered