Technical Writer/ Remote (Australia) - Immediate start available

JOIN A LEADING GLOBAL GROUP POWERED BY AMBITIOUS PEOPLE WHO ARE TRULY PASSIONATE ABOUT DELIVERING THE BEST IN EVERYTHING THEY DO 🌍

Connecting networks, clouds and businesses, Console Connect by PCCW Global is dedicated to helping organisations overcome the barriers and complexity of connecting to the cloud. Our goal is to provide businesses with on-demand, dedicated connectivity into cloud service providers and partners around the globe, making access to business-critical applications simple, predictable and ultra-secure.

Console Connect by PCCW Global is the world’s first global software-defined interconnection platform, born out of the belief that business connectivity should be simpler and more accessible for all. Console Connect enables users to efficiently manage their private connections via a user-friendly interface, regardless of their level of technical expertise.

Backed by PCCW Global, one of the world’s leading telecommunications groups with a tier 1 global IP network, Console Connect is completely scalable and offers maximum resilience and reliability, leaving you confident and secure in your cloud connections.

We are currently seeking an experienced Technical Writer/ Document Controller to join our team in Australia. 

Key Responsibilities

• Effectively manage a broad range of documentation projects for different teams across the

• organisation

• Undertake document control related activities and ensure all documentation is processed in

• accordance with document control procedures in a timely manner

• Manage logging, distribution, filing and archiving of controlled documents. Maintain

• registers including document and records registers.

• Produce documentation and create templates that support the operations of our

• information security management systems including policies, procedures and work

• instructions

• Work collaboratively with developers, engineers, product managers and other subject

• matter experts to create content for internal stakeholders and our customers

• Review and update documentation to ensure compliance with applicable standards and

• contract requirements

• Research, evaluate, and recommend new documentation tools and methods in support of documentation development and improvement efforts

• Conduct regular audits to ensure processing is completed consistently and in accordance with procedures

Core Competencies, Skills and Experience

• Excellent communicator with a background in network or software engineering who can

• write, publish and maintain accurate, high-quality content and documentation for internal

• stakeholders and our customers

• Experience in writing internal policy and procedure documentation

• The ability to interpret highly technical information and present it in concise language that

• can be understood by technical and non-technical audiences alike

• Strong attention to detail

• Demonstrated experience in document management systems, related methodologies,

• strategies and systems

• Highly developed organisational skills: the ability to manage and prioritise multiple

• documentation projects across different teams, products and services

• Strong collaboration and communication skills, both written and verbal; this includes the

• ability to multi-task and work independently while thriving in a geographically distributed

• team environment

• Sound conceptual, planning, analytical and problem-solving skills

• Self-motivated and enthusiastic

• Bachelor’s degree in IT, computer science, or an arts or language field, or an equivalent

combination of education and experience

Reasons why you should join us!

• Opportunity to work in a global organisation and ride the wave of an exponentially growing business

• An agile working environment with the opportunity to test, try and grow

• Access to a leading training facility, enabling you to develop your skills and career

• Working in international, cross-functional teams.

• A fun and open team culture.

• A dynamic and fast-paced yet financially stable environment.

How to Apply

US citizens interested in applying should submit a detailed resume and a cover letter highlighting their qualifications and experience relevant to the role, particularly focusing on LDAP and Cisco ISE experience. Please include any pertinent certifications and references.

NOTE: We appreciate all applications, but only shortlisted candidates will be contacted for further consideration. Thank you for your interest in PCCW Global & Console Connect. And strictly no agency calls or agency CV submissions.

*** No visa sponsorship is available for this position ***

PCCW is an equal-opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Statement (http://www.pccw.com/staticfiles/PCCWCorpsite/Terms%20of%20Use/Privacy%20Policy%20Statement/(PCCW)%20HR%20Privacy%20Policy%20Statement%20(version%20-%20Nov%202017).pdf)