Senior Scrum Master

Position Overview

The Senior Scrum Master / Team Coach acts as an operational leader and agile mentor for globally distributed agile teams under Technology team, operating within a Scaled Agile Framework (SAFe) structure. Expected to step into the role immediately and operate autonomously with minimal guidance, this role drives iteration execution, optimizes delivery flow, and manages technical risks and dependencies to ensure predictable value delivery.

Key Responsibilities

• Team Facilitation & Planning: Facilitate all SAFe team events (Daily Standups, Iteration Planning, Backlog Refinement, Iteration Demos, and Retrospectives) and guide team preparation and execution for PI Planning.
• Flow & Delivery Execution: Monitor daily team velocity, lead capacity allocation against agreed guardrails, and manage workflow to ensure predictable delivery of committed objectives.
• Dependency & Risk Management: Track and resolve cross-team and external dependencies; identify, clear, and escalate delivery roadblocks and risks to program leadership.
• Governance & Operational Readiness: Ensure team delivery complies with corporate IT standards, security mandates, and business readiness procedures early in the delivery lifecycle.
• Delivery Metrics and Reporting: Ensure high data quality across project tracking tools and leverage team flow metrics to inform empirical performance improvements.
• Vendor Coordination: Facilitate communication with external vendors to support team-level sourcing, procurement, and administrative workflows.
• Coaching & Continuous Improvement: Coach teams on SAFe practices and Lean-Agile mindsets, translating retrospective feedback into actionable delivery enhancements.

Requirements & Qualifications

Experience & Education

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 6+ years of IT industry experience, with at least 4+ years in a dedicated Scrum Master role.
• Proven experience delivering within a SAFe or multi-team scaled enterprise environment.
• Demonstrated history of Scrum Master / Agile Coaching as a primary career path.

Technical & Functional Knowledge

• General understanding of software development lifecycles, IT infrastructure, IT security standards, and DevOps principles.
• Excellent written and verbal English communication skills, with the ability to facilitate effectively across cross-cultural and distributed teams.
• Hands-on experience with Jira, Confluence, and other industry-standard project management tools.
• Familiarity with vendor coordination, procurement processes, and IT governance protocols.

Certifications

• Certifications (Preferred): Industry Scrum Master or Scaled Agile Framework certifications