Senior Partner Integrator, Team Lead

We are seeking a Senior Partner Integrator - Team Lead to join our team. The ideal candidate will have a strong background in API integration and direct partner/customer engagement. You will be responsible for the team who implement technology solutions for our clients.

Responsibilities:

• Provide strategic leadership and management to the Partner Integration team, ensuring that high-quality and effective client solutions are delivered 
• Lead the Partner Integration team ensuring quality key performance indicators and milestones are achieved on time and within budget
• Active oversight of the team's performance, identify and mitigate risks
• Manage team workload allocations
• Collaborate closely with clients to configure and implement technology solutions
• Configure and implement technology solutions 
• Conduct training sessions and workshops for clients to ensure proper utilization of technology products
• Collaborate with cross-functional teams to ensure timely and successful project delivery
• Monitor project progress, identify potential risks, and implement mitigation strategies
• Communicate effectively with clients to provide updates, resolve issues, and address concerns
• Conduct post-project reviews to gather feedback and identify opportunities for improvement
• Proactively streamline workflows and processes with internal teams and external partners
• Work collaboratively across the organisation to implement a systematic approach to quality management to ensure all participants receive a consistently high standard of service and that operational performance is maximized
• Stay updated about industry trends and best practices in service delivery

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant work experience can be considered.
• Proven experience as a Service Delivery Engineer or similar role, with a strong understanding of project management and technical implementation.
• Proficiency in configuring and implementing technology solutions for clients.
• Excellent project management skills and the ability to manage multiple projects simultaneously.
• Strong technical background and ability to understand technical concepts such as REST API
• Customer-focused mindset with exceptional communication skills.
• Ability to build strong relationships with clients and effectively manage client expectations.
• Experience with client training and delivering technical presentations.
• Strong problem-solving skills and the ability to address challenges proactively.
• Ability to work both independently and collaboratively in a team environment.

Compensation and Benefits

Competitive salary and benefits package

Opportunity to work with a talented global team of professionals and access world-leading industry advisors

Chance to significantly impact the company's value and customers