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Assistant Manager, Voice Engineering (HK)

Permanent / Full time /Office Based

Location: Telecom House


Join our team and be part of the revolution in software-defined networking! 🌍


As we continue to expand and invest in digital automation and innovation, we are seeking a highly motivated Assistant Manager, Voice Engineering to support our expanding business.

🚀 If you are passionate about digital innovation, and thrive in a fast-paced and dynamic environment, we invite you to apply!




  • Responsible for providing network services and planning of voice services

  • Conduct regression test for hardware / software upgrade and application upgrade on various systems running in our network.

  • Co-ordinate with PCCW Engineering and other vendors for network setup for testing use.

  • Execute acceptance test plan, implementation plan and migration plan.

  • Perform fix verification, generic patch verification, result analysis and work with Operations for the fix implementation

  • Discuss with different BUs (e.g. PCCW, PCCW Mobile, PCCWG Wholesale Voice, etc) and major customers to understand their requirements and suggest solutions, and convert them into technical specification and discuss with vendors for solutions.

  • Participate in technical discussion with suppliers to clarify our requirements and supplier’s queries.

  • Assist supervisor to prepare technical specification or Request for Proposal (RFP) or Request for Information (RFI) to suppliers and prepare technical analysis, cost analysis and recommendation on major projects for senior management approval.

  • Identify critical components and provision resilient plans to guarantee the service continuity.

  • Prepare implementation guidelines for new services to operation groups.

  • Prepare office data changes on the systems to Operations due to network configuration changes

  • Responsible for the maintenance of our NMS platform as well as captive platform.

  • Assist supervisor to discover the full capability of Oracle Session Router/Session Border Controller and Linxa OSS/BSS, and utilize them in order to maximize the investment.

  • Provide technical support to other internal colleagues such as VNOC.


The successful candidate will have:

  • Minimum qualification of a Bachelor Degree in Electrical / Electronic Engineering or related discipline.

  • Minimum 8 years relevant working experience in telecom industry. Candidates with lesser years of experience will be considered at junior level.

  • Proven track record in development and deployment of telecom voice services, in particular number portability, e.g. SIP and ENUM, and international voice services, e.g. IDD and ITFS.

  • Strong technical skill sets in network planning and equipment dimensioning for VOIP network.

  • Familiar with different protocols, e.g. SIP, SIP-I, ISUP, PRI, etc.

  • Team orientated person, with a focus on international telecom business. Candidate must be prepared to work irregular hours, having meetings with Europe and Americas regions in order to support these business units.

  • Good command in oral and written English, with strong inter-group action and communication skills with different international groups.

  • Holding certificates of CCNP and / or CCNA is highly preferred.


Reasons why you should join us!

  • Chance to ride the wave of an exponentially growing business.

  • Working in international, cross-functional teams.

  • Learning and development opportunities.

  • A fun and open team culture.

  • An agile working environment with the opportunity to test, try and grow.

  • A dynamic and fast-paced yet financially stable environment - the HKT group.




PCCW Global is investing heavily in enabling digital automation across all platforms of its business. In November 2017 PCCW Global acquired Console Connect, an innovative software defined platform that provides automated interconnection, data centre to data centre and cloud/SaaS/IX connectivity allowing customers to purchase and manage their access to business-critical data, SaaS applications and business partners around the globe through an online environment.

Console Connect Digital Platform has become one of the largest carrier grade network-as-a-service platforms spanning 800+ data centres across 60 countries.   The platform enables enterprise and wholesale users to directly self-provision secure connectivity from 1-10,000Mbps between Data Centres/Clouds/XaaS/Apps in real-time as well as other fully automated carrier products (IP Transit on-demand, L3 and IoT Platforms). 


We appreciate all applications, but only shortlisted candidates will be contacted for an interview. Thank you for your interest in Console Connect.


*** No visa sponsorship is available for this position ***

PCCW is an equal-opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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Ref ID:  43422

Hong Kong, HK, HK

Business Unit:  PCCW Global
Full Time/ Part Time:  Full Time
Job Function:  Engineering
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