Systems Specialist

The Job 

• Become a member of an IT operation team consisting of server, network and security engineers to provide 7x24 Tier 1 support to a mission critical private cloud platform consisting of 1000+ devices. 

• Execute support operation services based on defined operation manuals and instructions provided by Tier 2 support team. Follow defined documentation for incident and change management. 

• Shift based role. Normally working in office environment, visiting data centre only as required. 

The Person 

Mandatory Criteria 

• Minimum 2 Years of IT related work experience, of which:  

• Minimum 2 Years in providing Tier 1 operation support to Windows Server, Red Hat Enterprise Linux server; and 

• Minimum 1 Years as a team member in a Tier 1 IT Operation team delivering IT Operation support services. 

• Proficient in both written and spoken English and Chinese. 

Desirable Criteria 

• The ideal candidate should: 

• Come from an IT System Integration company background; 

• Have worked as IT Operation team member in a HKSAR Government IT Maintenance project; 

• Experience with responding to user problems via telephone and e-mail; and 

• Familiar with using ticketing systems such as BMC Remedy, Microfocus SMAX to log and update incident cases.