System Operator

You Will:

• Become a member of an IT operation team consisting of Platform System Operators to provide 7x24 Tier 1 support to a mission critical private cloud platform consisting of 1000+ devices.
• Execute support operation services based on defined operation manuals and instructions provided by Tier 2 support team. Follow defined documentation for incident and change management.
• Shift based role. Normally working in office environment, visiting data centre only as required.

You Bring

-Minimum 2 Years of IT related work experience, of which:

• Minimum 2 Years in providing Tier 1 operation support to but not limited to the following software components
  • Web Server
  • API Gateway
  • Message Brokers
  • K8s Container
  • Oracle Database Management and MSSQL
  • Workflow & Document Management Server
  • Payment Gateway
  • Job Scheduling Software
  • Contact Centre
• Minimum 1 Years as a team member in a Tier 1 IT Operation team delivering IT Operation support services.
• Proficient in both written and spoken English and Chinese.

-The ideal candidate should:

• Come from an IT System Integration company background;
• Have worked as IT Operation team member in a HKSAR Government IT Maintenance project or in-house mission critical systems with SLA Management.
• Experience with responding to user problems via telephone and e-mail; and
• Familiar with using ticketing systems such as BMC Remedy, Microfocus SMAX to log and update incident cases.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.