System Operator

• Become a member of an IT operation team consisting of server, network and security engineers to provide 7x24 Tier 1 support to a mission critical private cloud platform consisting of 1000+ devices.
• Execute support operation services based on defined operation manuals and instructions provided by Tier 2 support team. Follow defined documentation for incident and change management.
• Shift based role. Normally working in office environment, visiting data centre only as required. 

To Succeed in this Role

• Have worked as IT Operation team member in a HKSAR Government IT Maintenance project;
• Experience with responding to user problems via telephone and e-mail;
• Familiar with using ticketing systems such as BMC Remedy, Microfocus SMAX to log and update incident cases; 
• Minimum 2 Years of IT related work experience and Tier 1 operation support to Windows Server, Red Hat Enterprise Linux server;
• Experience in working in a Tier 1 IT Operation team delivering IT Operation support services;
• Proficient in both written and spoken English and Chinese;
• Come from an IT System Integration company background would be an advantage;