Senior Technical Support Officer

Job Duties:

• Provide support for the night batch cycle process, ensuring smooth execution and timely completion of all scheduled tasks. 

• Monitor system performance during the night batch cycle, identify and resolve any issues or errors that may arise. 

• Troubleshoot and resolve technical problems related to system functionality, data processing, and online operations. 

• Collaborate with cross-functional teams to investigate and resolve system-related incidents or user-reported issues. 

• Develop and maintain documentation related to system support processes, troubleshooting guides, and knowledge base articles. 

Skills / Knowledge:

• Proven experience in system support or a similar role with a focus on night batch cycle support and online systems. 

• Strong knowledge of SQL (Structured Query Language) for database querying and manipulation. 

• Familiarity with Spring Boot framework for Java-based application development is required. 

• Proficient in troubleshooting complex technical issues related to systems, databases, networks, or applications. 

• Excellent problem-solving skills with the ability to analyze information accurately and make sound decisions quickly. 

• Ability to work independently as well as collaboratively within a team environment. 

• Strong communication skills with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. 

• Flexibility to work in rotating shifts including nights, weekends, or holidays as required. 

• 12 months contract