Operations Supervisor

Responsibilities

• Oversee daily MPF operations, including member onboarding, contributions, investment directives, transfers, and withdrawals, ensuring precision and adherence to established digital workflows. 
• Prepare and streamline meeting materials for internal and external engagements, facilitating effective follow-ups to ensure optimal coordination. 
• Conduct User Acceptance Testing (UAT) for our systems, pinpointing issues and collaborating with tech teams to enhance system functionality. 
• Tackle ad-hoc projects and tasks with agility and a proactive mindset, embracing challenges as opportunities for improvement.

Requirements

• 8 years of experience in the pension or financial sectors is advantageous but not essential.
• Experience in team management would be an advantage.
• A bachelor’s degree or an equivalent blend of education and experience is preferred.
• Strong interest in digital tools and technologies, and experience in in-house system migration projects would be an advantage. 
• Exceptional attention to detail with the ability to juggle multiple priorities in a fast-paced environment.
• Strong analytical, interpersonal, and communication skills.
• Proficiency in both spoken and written Chinese and English at a business level is essential.
• Digital-savvy mindset, capable of conceptualizing complicated ideas and communicating effectively with technical teams.
• Candidates with less experience may be considered for the Senior Operations Officer role.