ITSM System Engineer

Your role:

• Become a system engineer of an IT Operation team to provide 7x24 Tier 1 support to a mission critical private cloud platform consisting of 1000+ servers.

• Execute server support operation services based on defined operation manuals and instructions provided by Tier 2 server team. Follow defined documentation for incident and change management.

• Shift based role. Normally working in office environment, visiting data centre only as required.

To succeed in this role:

Mandatory Criteria

• Minimum 3 Years of IT related work experience, of which:

• Minimum 2 Years in providing Tier 1 operation support to server component such as Windows Server, Red Hat Enterprise Linux, VMware vSphere and server storage such as HDS VSP series SAN storage; and

• Minimum 1 Year as a team member in a Tier 1 operation support team delivering IT Operation services to a project with no less than 100 servers.

• Proficient in both written and spoken English and Chinese.

Desirable Criteria

The ideal candidate should:

• Come from an IT System Integration company background;

• Have worked as IT Operation team member in a HKSAR Government IT Maintenance project (but not in a purely supervisory role overseeing the work of the SI vendor);

• Familiar with ITIL Processes such as Incident Management and Change Management; and

• Familiar with using ticketing systems such as BMC Remedy, OpenText SMAX to facilitate ITIL Processes.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies (www.hkt/privacy-statement), a copy of which will be provided immediately upon request.

All personal data provided by candidates will be used for recruitment purposes only by HKT Services Limited in accordance with HKT's Privacy Statement, which is available on our website. Unless otherwise instructed in writing, candidates may be considered for other suitable positions within the Group (being, HKT Limited, PCCW Limited and their respective subsidiaries, affiliates and associated companies). Personal data of unsuccessful candidates will normally be destroyed 24 months after rejection of the candidate's application. If you have any questions regarding your personal data held by HKT Services Limited HKT's Privacy Statement, please feel free to contact our Privacy Compliance Officer by writing to privacy@pccw.com or GPO Box 9896, Hong Kong.