System Engineer

You role

• Become a system engineer of an IT Operation team to provide 7x24 Tier 1 support to a mission critical private cloud platform consisting of 1000+ servers.
• Execute server support operation services based on defined operation manuals and instructions provided by Tier 2 server team. Follow defined documentation for incident and change management.
• Shift based role. Normally working in office environment, visiting data centre only as required.

To succeed in this role

Mandatory Criteria

• Minimum 3 Years of IT related work experience, of which:
• Minimum 2 Years in providing Tier 1 operation support to server component such as Windows Server, Red Hat Enterprise Linux, VMware vSphere and server storage such as HDS VSP series SAN storage; and
• Minimum 1 Year as a team member in a Tier 1 operation support team delivering IT Operation services to a project with no less than 100 servers.
• Proficient in both written and spoken English and Chinese.

Desirable Criteria

• The ideal candidate should:
• Come from an IT System Integration company background;
• Have worked as IT Operation team member in a HKSAR Government IT Maintenance project (but not in a purely supervisory role overseeing the work of the SI vendor);
• Familiar with ITIL Processes such as Incident Management and Change Management; and
• Familiar with using ticketing systems such as BMC Remedy, OpenText SMAX to facilitate ITIL Processes.