Product Manager

Role Overview:
We are seeking a dynamic and experienced IT Managed Service Product Manager to lead the development and enhancement of IT Service Management (ITSM) and Network Operations Center (NOC) products. The ideal candidate will drive product strategy, roadmap planning, and execution to meet the evolving needs of our clients and ensure the success of our managed service offerings.

Key Responsibilities:

• Develop and execute product strategy for ITSM and NOC solutions, aligning with business goals and market demands.
• Collaborate with cross-functional teams to define product requirements, features, and enhancements.
• Lead the product development lifecycle from ideation to launch, ensuring on-time delivery and quality.
• Conduct market research and competitor analysis to identify trends and opportunities for product innovation.
• Work closely with sales, marketing, and customer success teams to drive product adoption and revenue growth.
• Monitor product performance, gather feedback from stakeholders, and iterate on product features to enhance customer satisfaction.
• Provide product training and support to internal teams and clients to ensure successful product implementation.

Requirements:

• Bachelor's degree in Computer Science, Engineering, Business, or related field; Master's degree is a plus.
• Proven experience 8 years or above in product management with a focus on ITSM and NOC solutions in the managed services industry.
• Strong understanding of IT service delivery processes, ITIL framework, and network operations center functions.
• Experience in managing end-to-end product lifecycle, including product planning, development, and launch.
• Proficiency in project management methodologies and tools to drive product initiatives effectively.
• Excellent communication and interpersonal skills to collaborate with internal teams and external stakeholders.
• Analytical mindset with the ability to leverage data and metrics to drive product decisions and performance.
• Certification in ITIL, PMP, or related fields is preferred.