Customer Service Executive (6-month contract)

Your role

• Handle customer telephone enquiries and provide resolution in daily operations

• Support HKT financial services related follow up activities

• Follow the pre-set procedures and workflows properly, complete the job in a professional manner

• Proactively learn and grasp latest knowledge to facilitate proper discharge of daily duties

• Discharge duty in a positive attitude so that company image can be safeguarded at all times

• Carry out any ad hoc duties whenever appropriate to meet business needs

• Location: Sheung Wan

To succeed in this role

• HKCEE/ HKDSE or above

• Good command of both written and spoken English and Chinese

• Strong with customer services skills, telephone manner and communication skills

• Knowledge in computer applications e.g., Internet, Microsoft Office

• Customer-oriented, Pro-active, willing to learn, able to work independently

• 5-day work per week

• Shift duty is required for 8:00 - 00:00 (Monday to Sunday)

• Candidates with more experience will be considered as Senior Customer Officer

What We Offer*:

• Annual Leave and Public Holiday

• Birthday leave and other special leave types (Marriage, Court, Exam, Volunteer, Compassionate)

• Life, medical, dental, and family health insurance

• Retirement Scheme: MPF / ORSO

• Staff discounts

• Gratuity*

Contact for Enquiries:

• WhatsApp 6392 5242

*subject to terms and conditions

For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.