Training Officer

We are currently seeking a high-caliber talent to join our support team as a Training Officer.

Your Role:

Responsibilities:

• To identify training needs and develop frontline/tailor-made training.
• To conduct training courses on products and services, customer service soft-skill & system training.
• To work closely with internal and/or external parties on implementation of training infrastructure for programs.
• To achieve and evaluate the expected training and call quality outcome.
• To assess and implement enhancement strategies for the frontline agents call quality and QA performance.
• To undertake ad-hoc projects / tasks as assigned.
• To manage and update the eLearning Platform and Knowledgebase.

Work Hours & Location:

• Monday to Friday (09:00am – 06:30pm)
• Mei Foo (near MTR station)

Requirements:

• With 2 years of proven working experience in staff Training, development and call monitoring fields.
• With experience in working in contact centre is an added advantage.
• Strong customer service / sales mindset, assertive and result-oriented with Customer Service experience.
• Sensitive, open-minded and flexible to face and manage challenges.
• Good communication and interpersonal skills.
• Self-motivated, can work independently and team-worker.
• Excellent command of both spoken and written English and Chinese (Cantonese / Mandarin).
• Working knowledge of Microsoft Office applications.

We Offer:

• 14 days’ paid annual leave
• Discretionary bonus
• Comprehensive medical and dental coverage
• Structured training programme
• Staff discount
• Clear and excellent career path

Application Methods

1️⃣   WhatsApp your CV to 9020 1638

2️⃣   Click “Apply Now”

3️⃣   Use online form: https://forms.office.com/r/HgMT1rKYyx

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (www.hkt.com/privacy-statement [link removed]), a copy of which will be provided immediately upon request.