Senior Quality Assurance Officer

Your Role:

• Monitor customer contacts including phone calls to ensure the agreed quality standard 
• Identify common issues and make recommendations to management for continuous improvement of our customer service 
• Prepare analytical reports for management review
• Recommend QA guidelines for continuous projects and services 
• Perform ad hoc tasks as required 

Work Hours & Location:

• Monday to Friday (09:00am – 06:00pm)
• Mei Foo (near MTR station)

Requirements:  

• Form 5 / DSE Graduate or above with a minimum of 1-2 years’ experience in Quality Assurance 
• Passed IIQE Paper I, II, III will be an advantage 
• Proficiency in MS Office applications 
• Good command in spoken Chinese and basic written English
• Independent and Interpersonal skills
• Strong customer service mindset, assertive and result-oriented